PMS POLYETHYLEN IND. TRADE. Inc. aims to be a leading name in plastic manufacturing in the national and international market. In order to achieve this goal it has set, it has foreseen a quality policy based on unconditional customer satisfaction.
PMS POLYETHYLEN IND. TRADE. Inc. In this context, it has adopted as a quality policy to fully meet the needs of its customers, to develop, produce and market products in international quality and standards, to comply with the contract conditions and legal obligations together with the quality management system conditions and to continuously improve the effectiveness of this system.
In order to achieve these;
PMS is constantly working on R&D and renews itself with new products, new market researches and customer-specific products.
Developing its own technology and standing out in the international competition in its sector, PMS POLİETİLEN SAN.TİC. A.Ş. considers R&D studies as part of its strategy. Our vision is the core of the R&D strategy.
R&D studies are shaped in parallel with the strategy and growth targets of PMS. In this framework, products suitable for target markets are supported by environmentalist approaches.
The R&D agenda can be summarized as designing and producing products that support the needs of the consumer, meet current and future needs, comply with standards, and make a difference in competition, in line with the “Company vision”.
Having R&D activities equipped with up-to-date technology based on its 20 years of experience, PMS has achieved many firsts in its sector in Turkey; offers its consumers environmentally friendly, new and advanced products.
PMS POLYETHYLEN IND. TRADE. Inc. has adopted the principle of customer satisfaction in the productions it offers to the national and international markets, and adopts the understanding of “Every complaint is an opportunity for continuous improvement” in order to achieve this goal. The aim of providing the highest level of customer satisfaction and loyalty is the awareness and commitment of all its employees, suppliers, organization in the product and service distribution network. knows that it is closely related to their level of knowledge and ensures that all of them are involved in this process.
It handles the suggestions, requests and complaints of its customers with a customer-oriented perspective, in a fair, careful, impartial manner, and in a way that does not violate legal obligations and laws. It tries to keep all possible channels open in order to communicate with its customers in the most accurate way.
It provides traceability by recording the feedback of its customers about their dissatisfaction under CRM. In this way, it carefully determines the areas of development and improves its products and services continuously, quickly and effectively. He takes care not to repeat the same dissatisfaction. It manages the complaints in a way that supports the understanding of quality products and services in order to increase efficiency by regularly reviewing the complaint management process and the systems used.
PMS POLYETHYLEN IND. TRADE. A.Ş. has accepted the human being as the most important workforce in all its activities and has adopted creating a healthy environment and minimizing all kinds of losses that may occur as its primary business goal. In this framework, it ensures the improvement of the health level of the employees and the increase of work efficiency by implementing the Occupational Health and Safety Management System.
To be able to do these:
PMS POLYETHYLEN IND. TRADE. A.Ş. has envisaged an environmental policy based on the principle of sustainable development in order to achieve the goals it has determined. Within this framework, it manufactures all its products with less noisy and more recyclable materials that have less environmental damage at every stage of production, from the design of the product to the delivery to the user.
To be able to do these:
Having started its new facility in Izmir/Kemalpasa with a total area of 20,000 m2, 11,000 m2 of which is closed, PMS has expanded its production capacity and storage areas and has reached the ability to respond to customer needs much more quickly, and an integrated plastics processing facility with the diversification of market needs and demands. became like that.
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